Account Cancelled Sign Up Again on Same Phone

This a article applies to iOS devices running version 5.7.0 and later and Android devices running version 6.half dozen.0 and later.

The Microsoft Authenticator app backs up your business relationship credentials and related app settings, such as the lodge of your accounts, to the cloud. You can and so use the app to recover your information on a new device, potentially fugitive getting locked out or having to recreate accounts.

Each backup storage location requires you lot to take one personal Microsoft account, and iOS requires yous to also have an iCloud account. You lot tin can take multiple accounts stored in that single location. For example, you can have a personal account, a work or school account, and a personal, non-Microsoft business relationship like for Facebook, Google, then on.

Important:Simply your personal and non-Microsoft account credentials are stored, which includes your username and the account verification code that'south required to testify your identity. We don't store any other information associated with your accounts, including emails or files. We also don't associate or share your accounts in whatever way or with any other production or service. Your Information technology admin doesn't get whatever information nearly any of these accounts.

Back up your account credentials

Before you can back up your credentials, you must have:

• A personal Microsoft business relationship to deed every bit your recovery business relationship.

• For iOS but, you must have an iCloud business relationship for the actual storage location.

Turn on cloud backup for iOS devices

On your iOS device, selectSettings, selectBackup, so plough oniCloud backup. Your account credentials are backed up to your iCloud account.

Turn on cloud backup for Android devices

On your Android device, selectSettings, selectFill-in, so turn onCloud backup. Your account credentials are backed upward to your cloud account.

Recover your business relationship credentials on your new device

You can recover your account credentials from your cloud business relationship, but y'all must start make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For case, if you're recovering your personal Microsoft business relationship, you lot must make sure you don't accept a personal Microsoft account already set up up in the authenticator app. This check is important so nosotros can be certain we're not overwriting or erasing an existing account past fault.

To recover your data

1. On your mobile device, open the Microsoft Authenticator app, and selectBegin recovery.

   

2. Sign in to your recovery account using the personal Microsoft account you used during the backup process. Your business relationship credentials are recovered to the new device.

Afterwards you finish your recovery, y'all might notice that your personal Microsoft account verification codes in the Microsoft Authenticator app are unlike betwixt your old and new phones. The codes are unlike considering each device has its own unique credential, simply both are valid and work while signing in using their respective phones.

Recover accounts requiring more verification

If you use push button notifications with your personal or work or school accounts, you lot'll get an on-screen alert that says you must provide additional verification earlier you can recover your information. Because push notifications require using a credential that'south tied to your specific device and never sent over the network, y'all must prove your identity before the credential is created on your device.

For personal Microsoft accounts, you can bear witness your identity by entering your password along with an alternate email or telephone number. For piece of work or school accounts, you must browse a QR code given to you past your account provider.

To provide more than verification for personal accounts

1. In theAccountsscreen of the Microsoft Authenticator app, tap the business relationship y'all desire to recover to open the full screen view of the account.

   

2. Tap the tile for the business relationship you're recovering and then tap the choice to sign in to recover. Enter your password and then confirm your e-mail accost or phone number equally additional verification.

   

To provide more verification for work or schoolhouse accounts

1. In the Accounts screen of the Microsoft Authenticator app, tap the business relationship you desire to recover to open the full screen view of the business relationship.

   

2. In the total screen view, tap the pick to scan a QR code to fully recover.

   

Notes:

• For more info virtually QR codes and how to get one, see Get started with the Microsoft Authenticator app or Set up security info to employ an authenticator app, based on whether your admin has turned on security info.

• If this is the first fourth dimension you're setting up the Microsoft Authenticator app, you might receive a prompt request whether to allow the app to access your camera (iOS) or to allow the app to have pictures and record video (Android). Allow camera access then the authenticator app tin can take a movie of the QR lawmaking. If y'all don't allow the camera, you can all the same gear up up the authenticator app, but you'll need to add together the lawmaking information manually. For information near how to add the lawmaking manually, see come across Manually add an account to the app.

Troubleshoot backup and recovery problems

There are a few reasons why your backup might not be available

Symptom	Proposition
Changing operating systems	Your backup is stored in the iCloud for iOS and in Microsoft'south cloud storage provider for Android. This means that your backup is unavailable if you switch between Android and iOS devices. If you lot make the switch, you must manually recreate your accounts within the Microsoft Authenticator app.
Network problems	If you lot're experiencing network-related problems, make sure you're connected to the network and properly signed in to your account.
Account problems	If you're experiencing account-related problems, make certain that you're properly signed in to your business relationship. For iOS this means that yous must exist signed into iCloud using the same Apple ID as your iPhone.
Accidental deletion	Information technology's possible that you deleted your fill-in account from your previous device or while managing your cloud storage business relationship. In this situation, you must manually recreate your account inside the app.
Existing Microsoft Authenticator accounts	If you've already gear up up accounts in the Microsoft Authenticator app, the app won't exist able to recover your backed-upwards accounts. Preventing recovery helps ensure that your account details aren't overwritten with out-of-date information. In this situation, you must remove any existing business relationship data from the existing accounts set up in your Authenticator app earlier you lot can recover your backup.
Backup is out-of-date	If your backup data is out-of-date, you might exist asked to refresh the information by signing in to your Microsoft Recovery account over again. Your recovery business relationship is the personal Microsoft account yous used initially to store your backup. If a sign-in is required, you lot'll see a red dot on your menu or action bar, or you lot'll run into an assertion mark icon prompting you lot to sign in to stop restoring from backup. After you select the appropriate icon, you'll exist prompted to sign in again to update your data.

Side by side steps

Now that you've backed up and recovered your account credentials to your new device, you can keep to use the Microsoft Authenticator app to verify your identity. For more data, see Sign in to your accounts using the Microsoft Authenticator app.

Need more assistance?

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Source: https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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